Politique de confidentialité

PlainVPN is built with privacy first. This page explains what information we collect, why we collect it, and what we do not collect.

Last updated: 2026-01-18 Service: PlainVPN

Résumé rapide

Nous ne conservons pas de journaux de votre activité de navigation. Nous ne stockons pas les sites que vous visitez, les requêtes DNS que vous effectuez ni le contenu auquel vous accédez.
Données de compte minimales. Nous stockons les données nécessaires pour gérer votre abonnement et vous permettre de vous connecter.
Sécurité et prévention des abus. Nous conservons des enregistrements techniques limités afin de protéger le service (fraude, spam, attaques).
L’assistance est facultative. Si vous ouvrez un ticket, nous stockons ce que vous nous envoyez afin de pouvoir vous répondre.

1) Informations que nous collectons

We collect only what we need to operate the service.

Account information

Email address (used for login, account notices, and support).
Hashed password (we never store your password in plain text).
Basic account status (active, cancelled, etc.).

Subscription & payments

Payments are handled by payment providers (for example Apple, Google, or card processors). We store limited subscription metadata such as plan type, renewal status, and provider identifiers needed to confirm access.

We do not store full card numbers. Payment details are handled by the payment processor.

Tickets d’assistance

If you contact us (by support ticket or email), we store the message content, any attachments you provide, and timestamps so we can help you.

Technical / security data (limited)

We may temporarily process limited technical information to keep the service reliable and secure, such as:

Encrypted VPN traffic is routed through PlainServeurs VPN solely to provide the VPN service and is not analyzed or logged in terms of your browsing activity.

Connection events needed to provision VPN access (e.g., device registration, server assignment).
Service abuse signals (rate limiting, fraud prevention, attack mitigation).
Operational logs about server health (not your browsing activity).

2) Ce que nous ne collectons PAS

Websites you visit or pages you view.
DNS queries you make (the domains you look up).
Traffic content (messages, files, video streams, etc.).
Detailed activity logs linked to your browsing behavior.

3) Comment nous utilisons les informations

To create and maintain your account.
To provide VPN service functionality (authentication, device limits, server access).
To process subscriptions and validate active access.
To respond to support requests and communicate important notices.
To protect the service from abuse and keep infrastructure stable.

4) Conservation des données

We keep account and subscription information while your account is active, and for a reasonable period afterward where needed for security, operational integrity, legal compliance, or dispute resolution.

Tickets d’assistance are stored as long as needed to handle your request and maintain support history.

6) Sécurité

We use reasonable technical and organizational measures to protect the service and your account, including encryption in transit (HTTPS), access controls, and least-privilege practices.

No system is perfect, but we design PlainVPN to minimize stored data and reduce risk.

PlainVPN follows Google Play policies regarding user data handling and transparency.

7) Vos choix et vos droits

You can update your account info inside your cabinet when available.
You can delete your account inside the app or you can request account deletion by contacting support.
You can request a copy of account data we hold about you (subject to verification).

8) Contact

Des questions sur la confidentialité ? Contactez-nous à : sales@plainvpn.net