隐私政策

PlainVPN is built with privacy first. This page explains what information we collect, why we collect it, and what we do not collect.

Last updated: 2026-01-18 Service: PlainVPN

快速摘要

我们不保存您的浏览活动日志。 我们不存储您访问的网站、发起的 DNS 查询或访问的内容。
最少账户数据。 我们仅存储运行订阅和允许您登录所需的数据。
安全与滥用防护。 我们保留有限的技术记录，用于保护服务（欺诈、垃圾信息、攻击）。
支持服务是可选的。 如果您提交工单，我们会存储您发送的内容，以便回复。

1）我们收集的信息

We collect only what we need to operate the service.

Account information

Email address (used for login, account notices, and support).
Hashed password (we never store your password in plain text).
Basic account status (active, cancelled, etc.).

Subscription & payments

Payments are handled by payment providers (for example Apple, Google, or card processors). We store limited subscription metadata such as plan type, renewal status, and provider identifiers needed to confirm access.

We do not store full card numbers. Payment details are handled by the payment processor.

支持工单

If you contact us (by support ticket or email), we store the message content, any attachments you provide, and timestamps so we can help you.

Technical / security data (limited)

We may temporarily process limited technical information to keep the service reliable and secure, such as:

Encrypted VPN traffic is routed through PlainVPN 服务器 solely to provide the VPN service and is not analyzed or logged in terms of your browsing activity.

Connection events needed to provision VPN access (e.g., device registration, server assignment).
Service abuse signals (rate limiting, fraud prevention, attack mitigation).
Operational logs about server health (not your browsing activity).

2）我们不会收集的内容

Websites you visit or pages you view.
DNS queries you make (the domains you look up).
Traffic content (messages, files, video streams, etc.).
Detailed activity logs linked to your browsing behavior.

3）我们如何使用信息

To create and maintain your account.
To provide VPN service functionality (authentication, device limits, server access).
To process subscriptions and validate active access.
To respond to support requests and communicate important notices.
To protect the service from abuse and keep infrastructure stable.

4）数据保留

We keep account and subscription information while your account is active, and for a reasonable period afterward where needed for security, operational integrity, legal compliance, or dispute resolution.

支持工单 are stored as long as needed to handle your request and maintain support history.

6）安全

We use reasonable technical and organizational measures to protect the service and your account, including encryption in transit (HTTPS), access controls, and least-privilege practices.

No system is perfect, but we design PlainVPN to minimize stored data and reduce risk.

PlainVPN follows Google Play policies regarding user data handling and transparency.

7）您的选择与权利

You can update your account info inside your cabinet when available.
You can delete your account inside the app or you can request account deletion by contacting support.
You can request a copy of account data we hold about you (subject to verification).

8）联系

有隐私相关问题？请联系我们： sales@plainvpn.net