Refund Policy

1) General policy

We want PlainVPN customers to have a fair and transparent billing experience. Refund eligibility depends on where the purchase was made, because some platforms control billing and refunds themselves.

The payment platform that processed your order may have its own refund rules, deadlines, and approval process.

2) Purchases made through Apple

If you subscribed through the Apple App Store, the billing relationship is managed by Apple. That means PlainVPN cannot directly issue or guarantee refunds for Apple purchases.

• Refund requests must be submitted through Apple.
• Apple decides whether a refund is approved.
• Subscription cancellation must also be managed through your Apple account settings when applicable.

If you need help identifying whether your purchase was made through Apple, contact us and we will help you check.

3) Purchases made through Google Play

If you subscribed through Google Play, refunds are generally handled according to Google Play billing and refund rules.

• Google may allow refunds in certain situations and within certain time windows.
• Refund approval is determined by Google or under Google Play rules.
• PlainVPN may assist with account-related questions, but we do not control Google's refund decisions.

If you believe you were charged incorrectly through Google Play, first check your Google Play subscription history and refund options.

4) Direct purchases

If you purchased PlainVPN directly through our website or through an authorized direct billing partner, your purchase is covered by our 30-day money-back guarantee.

If you are not satisfied with the service for any reason, you may request a refund within 14 days from the original purchase date. Once the request is reviewed and approved, the refund will be issued to the original payment method where possible.

Conditions

• The refund request must be made within 14 days of the original purchase.
• The request must come from the account that made the purchase.
• Refunds apply only to direct purchases and do not apply to purchases made through Apple or Google Play.

After the 30-day period has passed, purchases are considered final unless required otherwise by applicable law.

5) Non-refundable situations

Refunds may be denied where permitted by law and platform rules, including for example:

• Requests made long after the charge date.
• Change of mind after substantial use of the service.
• Failure to cancel before the renewal date.
• Violations of our Terms of Service or abuse of the refund system.
• Cases where the platform provider has final control over the refund decision.

6) Subscription cancellation

You can cancel renewal at any time through the platform where you subscribed, or through your account area when direct billing supports it.

When you cancel, your subscription usually remains active until the end of the already-paid billing period, unless the billing platform says otherwise.

Cancelling a subscription prevents future charges, but does not automatically refund the most recent payment.

7) Processing times

If a refund for a direct purchase is approved, the time it takes for funds to appear in your account depends on the payment provider, your bank, or the card issuer.

• We may require up to 2–5 business days to verify the request and purchase details.
• After approval, refunds are issued immediately, however banks and card networks may take an additional 5–10 business days to process and post the funds to your account.

8) How to request help

If you want help with a billing issue or believe you may qualify for a refund on a direct purchase, contact us and include:

• Your account email address.
• The platform used for the purchase (Apple, Google Play, or direct website purchase).
• The approximate charge date and amount.
• A short explanation of the problem.

9) Contact

Questions about refunds or billing? Contact us at: sales@plainvpn.net